Mia Chocolatier

At Mia Chocolatier, your satisfaction and trust are at the heart of everything we do. We are committed to delivering our products with the highest standards of quality and care, ensuring an exceptional shopping experience from the moment you place your order until it arrives at your doorstep.

1. Exchange & Return Policy

Due to the nature of our food products and their sensitivity to temperature and storage conditions, products that are perishable within the legally prescribed return period or cannot be resold for health and safety reasons are not eligible for exchange or return.

2. Eligible Cases for Exchanges & Returns

We are committed to reviewing and processing exchange and return requests in the following circumstances:

• Receiving a product different from the one originally ordered.
• Receiving a damaged product that affects its quality or safety.
• Discovering a manufacturing defect or quality issue.
• Receiving an expired product.
• Receiving an incomplete order or missing items.

In such cases, customers are entitled to an appropriate resolution, including a product replacement or refund, in accordance with their rights under applicable laws and regulations.

3. Exchange & Return Request Requirements

To ensure your request is processed as quickly and efficiently as possible, please follow these steps:

1. Contact our customer service team as soon as you notice an issue, preferably within 24 hours of receiving your order.
2. Provide your order number along with a clear description of the issue.
3. Submit clear photographs showing the damaged, defective, or incorrect product.
4. Keep the product and its original packaging until your request has been reviewed, whenever possible.

Please Note: We recommend reporting any issues within 24 hours to help us assess the condition of food products accurately. However, this recommended timeframe does not affect your statutory consumer rights.

4. Non-Returnable Items

Subject to applicable consumer protection laws, returns will not be accepted in the following circumstances:

• Chocolate that has been damaged due to improper storage or exposure to heat after delivery.
• Products that have been consumed or used, unless a defect or issue justifies a remedy.
• Customized or personalized products made specifically to a customer’s requirements, unless they are defective or do not meet the agreed specifications.
• Products that fall under statutory exceptions due to their perishable nature or inability to be resold for health and safety reasons.

5. Refund Policy

Once a return request has been reviewed and approved, the eligible refund amount will be issued to the original payment method or through another mutually agreed-upon method.
The time required for the refund to appear in your account may vary depending on your bank or payment service provider.
If a return is necessary due to an error on Mia’s part or a product defect, we will cover the applicable return shipping costs, ensuring that no additional charges are imposed on the customer.

6. Delivery Delays

At Mia Chocolatier, we strive to deliver every order within the specified timeframe.
In the event of an anticipated delay, we will make every effort to keep you informed and provide updates regarding your order status.
Customers retain the right to cancel their orders and receive any applicable refunds in circumstances involving delivery delays, as stipulated under the Saudi E-Commerce Law.

7. Customer Support

We are always happy to hear from you and are committed to addressing your questions, concerns, and feedback as promptly as possible.
If you need assistance with an order, please contact our customer service team through the official communication channels listed on our website.

Mia… Because Your Satisfaction Is Part of What Makes Our Experience Exceptional.